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The role of AI and machine learning in event management for 2023

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 If you keep up with the news, or ever scroll through social media for that matter, chances are you’ve heard about the rise of AI (artificial intelligence). From Microsoft and Google’s AI search engine experiments, to various AI software solutions meant to make businesses smarter, quicker, and more efficient – AI technology and machine learning is clearly on a quick growth trajectory. 

With this meteoric rise in mind, it’s important that event planners ask the question,

How can this new technology help me?’ 

In this post, we take a look at some of the ways AI and machine learning will play a key role in event management in 2023. 

Anticipating and Responding to Customer Needs With Predictive Analytics 

Event management has seen a transformation in recent years thanks to predictive analytics and machine learning. Event organizers can anticipate and respond to customer demands and preferences more effectively than ever before thanks to predictive analytics and machine learning.

In order to find patterns and trends, predictive analytics analyzes historical events and consumer behavior using data-driven algorithms. Then, using this data, future event predictions can be made. Predictive analytics, for instance, can be used to forecast attendance levels or identify the events that are most likely to succeed. Predictive analytics can also offer information on customer preferences, enabling event organizers to design highly customized experiences.

On the other hand, planning of events can be automated using machine learning techniques. Event planners can create tailored event strategies by training machine learning algorithms to spot patterns in customer behavior. This can involve anything from establishing individualized marketing strategies to streamlining the scheduling of events.

Event Check-In With Facial Recognition 

One of the most often used applications of AI in events is facial recognition. In the last ten years, facial recognition technology has advanced significantly, particularly since the launch of Face ID by businesses like Apple.

With advanced AI capabilities, event holders can allow event attendees to check in using only their face — instantly connecting the person’s face to their ticket and any other information they may need. As a result, there won’t be any more lost tickets or similar problems during check-ins. The attendee check-in experience can be a lot smoother, with less time needed, with facial recognition.

Personalized Event Experiences 

The capacity to customize participants’ experiences at events is one of the key advantages of AI and machine learning in event planning. Event organizers can determine the preferences, interests, and needs of participants by examining attendance data and behavior. With this knowledge, event organizers may design customized event experiences that cater to the unique needs of attendees, increasing engagement and satisfaction.

Also, planners can more effectively target their marketing efforts with the aid of AI-powered technologies. AI can determine the most efficient routes and messages to reach potential attendees by evaluating attendee data, which will increase conversion rates and attendance.

Chatbots for Improved Communication 

Conversational tools known as chatbots offer a straightforward user interface for chat-driven discussion. They assist in providing consistent answers to questions. They frequently appear as the tiny helper pop-ups in the bottom corner of websites, and have received human-language training to respond to inquiries in a variety of ways. There are an increasing number of reasons why chatbots are so popular, and they are becoming more and more common in our daily lives.

They are being used now to facilitate improved attendee communication. Attendees at virtual events or even real events can ask questions of a chatbot directly using a seamless interface.

When will the next keynote address take place? How long will the conference last? Who are the event’s sponsors? How can I get food? Chatbots offer a comfortable and natural support experience while using less of the event organizer’s resources.

Improved Security 

We mentioned facial recognition for quicker, more efficient check-ins, but it can also be a powerful tool for event safety. Live events must be safe and secure for attendees in a time when security and safety issues are frequently in the headlines. With tools like facial recognition and biometric registration, artificial intelligence is at the forefront of event security. These techniques make it possible to verify attendees’ identities more precisely while minimizing oversight and human mistake.

Using these tools can ensure that people are who they say they are, and no instances of badge swapping or misrepresentation of identity are happening. Organizations can identify hostile actors with the aid of machine learning. Machine learning algorithms can identify anomalies and suspicious behavior by examining data from prior events. This makes the atmosphere for events more safe by assisting companies in identifying potential dangers before they become an issue.

Additionally, machine learning algorithms can assist in identifying prospective dangers and making suggestions on how to manage them by studying data from prior events. This can assist organizations in ensuring the safety and success of events.

Post-Show Data and ROI 

The most useful comments and suggestions are quickly gathered. The information obtained from surveys is more accurate and up-to-date the earlier they are deployed.

But what if you could record attendees’ instantaneous responses and remarks while the event was happening? Nothing is overlooked or forgotten. This is where the chatbot comes in . You can use AI to conduct polls and surveys throughout the event, following presentations and keynote speakers, even during networking and happy hour events, with the right chatbot implementation. 

You will receive essential information from this level of quick and precise feedback that you can use to evaluate the performance of your event and plan the next one. The more accurate the data you can collect, the more strategically you can plan and make judgments in the future.


Getting Ready for the Future 

The science of artificial intelligence is developing quickly and will undoubtedly have an impact on all aspects of our life, including how we go to events. As with all emerging technology, it is extremely important that event planners keep their hand on the pulse to ensure they are using the latest tools at their disposal to facilitate the best events possible. For other hardware needs to streamline events, reach out to eTech rentals for the latest laptops, MacBooks, iPads, and more, at a fraction of the cost of buying the equipment. 


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