eMetrix Systems Delivers Simplified Business Intelligence and Reporting for Call Centers
The Reporting Engine now rated “Avaya Compliant” compatible with Avaya OneCloud solutions
FOR IMMEDIATE RELEASE
ORLANDO, Florida – 2 September 2022 – eMetrix Systems today announced that The Reporting Engine is compliant with key Avaya OneCloud solutions, providing a simplified cloud-based business intelligence, analytics, and reporting platform. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
eMetrix Systems’ The Reporting Engine is a powerful call center reporting software solution offering customers a simplified performance and reporting platform delivering fully customizable real-time and historical reporting at the click of a mouse. The application is now compliance-tested by Avaya for compatibility with Avaya Call Management System 19.2.
“Membership in the Avaya developer community helps us serve customers more efficiently and effectively,” said Gilles Beaulac, Vice President, eMetrix Systems. “Working closely with Avaya to deliver compliance-tested solutions helps customers quickly realize a benefit to their bottom line, providing fresh business insights assembled from a self-serve user interface that is powerful enough for business analysts and simple enough for front-line people.”
“Technology partners like eMetrix Systems are helping Avaya take business intelligence and reporting software capabilities to new heights for our customers,” said Eric Rossman, Vice President, Partnerships and Alliances, Avaya.
eMetrix Systems is a Technology Partner in the Avaya DevConnect program, part of the Avaya Experience Builders network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, eMetrix Systems can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more about how eMetrix Systems is part of Avaya’s DevConnect program and Avaya’s other partner programs.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more about Avaya DevConnect Technology Partners at http://www.avaya.com.
About eMetrix Systems:
The Reporting Engine® is a product of eMetrix Systems LLC based in Florida. Several contact center managers and executives joined forces to conceptualize an ideal business intelligence, analytics, and reporting solution tailored to a contact center environment. With many years of call center management experience, we developed a solution that would finally address the concerns of contact center managers and supervisors. We set out to develop a solution that would provide fresh business insight at every level. We also wanted a no-training-required self-serve user interface. The solution had to be powerful enough for business analysts and simple enough for front-line people. It took several years to arrive at our solution. The Reporting Engine continues to evolve at a constant pace to leverage the best technologies of today.
Tags: Avaya, channel partners, communications solutions, devconnect, developers, resellers
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