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What Do Managed IT Support Services Involve? A Guide

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Technology is taking over the world, and this includes the business world. The technology industry is expected to be worth over $5.3 trillion this year, and that’s because of all the individuals and businesses who require professional tech assistance.

If you own a business, you may be thinking it’s time to invest in IT services. And if you’ve been researching technology companies, you probably came across the term managed IT support services. There’s a good reason why these services stand out to you. Managed IT services cover a wide range of services. But what services do you receive when you subscribe to managed IT support?


There’s a new cyberattack every 40 seconds. Ransomware and other similar attacks can destroy businesses. That’s why security is one of the most crucial parts of your IT strategy. Fortunately, most managed IT support services include security.

The best IT services will offer 24/7 security monitoring. They will secure your system using techniques such as penetration testing and will also block any attempted attacks.

Other common IT security services include:

  • Patch installation verification
  • Anti-malware protection
  • Log management
  • Security reporting
  • System monitoring
  • Multi-factor verification

In addition, excellent IT companies will be flexible and will always work with your needs.

Remote Monitoring

Remote monitoring is the act of monitoring your software and hardware while not on-premises. Most IT services include remote monitoring in their managed support package. They will monitor your systems 24/7. If something goes wrong, they will respond quickly to find the problem and restore your system. This results in less downtime.

Keep in mind, there may be times when the IT company needs to visit your business on-site for audits or to fix a problem with your systems. Ensure that your plan covers this service and that you choose a locally-based IT provider for this reason.

Help Desk

A help desk is one of the most vital IT support services. Whether you or your customers need technological help, the managed service’s help desk can be of assistance. They can help with troubleshooting, malfunctioning equipment, and other common tech issues across all devices. The help desk team will also help you with any software updates.

Cloud Support

81% of enterprises have a multi-cloud strategy. If this sounds like your business, you’ll need a skilled IT service to handle all technical aspects of your cloud strategy. This can include maintenance, migration, and optimization. All of these services will ensure your cloud platforms run efficiently. You’ll also save money since you won’t have to hire and train cloud experts.


While you can get software-as-a-service (SaaS) benefits through the software provider itself, this is also a task that your managed service provider can offer. There are many benefits of utilizing SaaS services through an IT company. You’ll always have updated software.

Since your IT company knows your needs, they can personalize the entire experience for you. Plus, the best IT companies partner with various software companies so you get access to the latest cutting-edge technology.

Do You Need Managed IT Support Services?

Managed IT support services encompass a variety of products that can help your business on a digital scale. If you need these services, it’s time to find the best IT company for you. In addition to managed IT, we offer cloud services and even a pay-as-you-go IT service.

Click here to see what we can offer your business.

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