Do Company Name Badges Help Customer Service?
Companies that focus on their customer experiences can expect up to 8% more revenue.
All it could take to boost your customer experience is something as simple as a name badge. They can improve efficiency, boost morale and improve customer service. All crammed into one tiny pin! But you’re likely not quite convinced yet.
Read on for why company name badges boost customer service to see what you’re missing.
Builds Brand Awareness
We’re not talking about the old cliche of “Hello, My Name Is…” on a garish, bright, over-the-top pin. It’s now easier than ever to design a sleek, on-brand pin that gives your badges a professional feel.
There are a wide variety of materials, sizes, fonts, and styles to choose from. You’ll find something perfect for your brand and your badge can help your name stick in a customer’s mind. To find out more check out bestnamebadges.com.
It’s all about brand-building. For example, if your logo is on your staff’s uniform or a badge, it’s another touchpoint for customers. It’s all about the little touches, and if used right they can cement your brand in a customer’s mind for life.
Improves Building & Staff Security
Another point of employee nametags is to deliver a personalized experience. If you’re worried about staff safety, don’t use their real names, let your staff choose a sensible work name.
This will keep your staff safe, but keep a list of work names and who they’re assigned to. This will also help security staff identify who should be on-site, and help in the event of a headcount in an emergency.
Helps Orientate New Staff and Volunteers
For non-customer-facing roles, using real names can help staff bond and feel like a family faster. This is useful for new staff to settle in.
It’s not a good feeling to call someone Steve for 6 months to find out later they’re called Jim. Employee name badges also help staff identify by their preferred pronouns.
Using name tags in this way creates an inclusive, safe environment at the start. Feeling comfortable and accepted at work will make for happier staff. They’ll care as much about the company as it cares about them.
Helps Deliver a Personalized Service
Customers will feel more valued if a business makes an effort to set up an emotional connection. Seeing a see of staff in the same uniform can be daunting, and detaches the customer from your company.
Staff name badges add a person and a face behind the name. It humanizes the whole buying and selling situation. It becomes less a financial exchange and more of a bonding experience.
Helps Customers with Impairments
Some customers with memory impairment like dementia can forget new people fast. There are also hidden disabilities to consider like extreme anxiety. This can stop a customer from reaching out and asking staff for help.
Customer service and name tags go hand in hand. For example, a rainbow sticker to support LGBTQ+ people who are nervous if you’re in healthcare. Having a name and a friendly face can help put people at ease.
Company Name Badges: Making Staff and Customers Happier
So, there you have it! Now you know the true impact of company name badges on customer service what are you waiting for?
They’re a way to solidify your brand in customers’ minds but also put a human name and face to the experience. For vulnerable customers and new starters, this is especially beneficial to make them feel comfortable.
If you found this article helpful, check out our other blog posts today for more!