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Are You Getting Calls From Moorcroft Debt Recovery? Here’s What To Do

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Moorcroft Debt Recovery Limited is a well-established UK Debt Collection Agency (DCA), who specialise in debt collection from both individuals and businesses. Moorcroft is also a debt purchaser, meaning it buys debts from creditors like utilities companies, phone and internet providers and retailers.


Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority and is a member of the Credit Services Association. Moorcroft has passed the CSA’s Collector Accreditation Initiative, which is designed to assess debt collection agencies’ understanding of industry compliance and regulation.


Originally posted on YouTube by Apoc41


Why Are Moorcroft Chasing Me?

If your account has been passed to Moorcroft, it’s probably because you owe money. Your original debt may have been with a different creditor – Moorcroft is a debt collection agency which means they take on or purchase debts from other companies and chase customers for payment.

What Will Happen If I Ignore Moorcroft’s Letters Or Calls?

Your debts won’t just go away if you ignore them… and nor will Moorcroft. Leaving letters unopened, or calls unanswered, puts you at risk of Moorcroft taking further action against you. You may receive visits from Moorcroft’s field agents at home, or they may begin court proceedings against you.

What Action Can Moorcroft Take?

Moorcroft is a debt collection agency – as such, its legal powers are no different from those of the original creditor who previously owned your debt. Moorcroft can (within reason) chase you for repayment of the debt, but they are not allowed to harass you or call you at unreasonable times.

They must also respect any reasonable requests you make if you only want to be contacted by certain means, or at certain times.

Moorcroft could send debt collection field agents to your home if you fail to pay, however they are NOT bailiffs and mustn’t claim to be. Debt collection agents can’t enter your home without permission and can’t remove your goods: they must also leave if you ask them to.

Moorcroft have to take you to court if they want to issue a County Court Judgement against you, send bailiffs to recover goods to the value of the debt, or apply for an attachment of earnings order, or a charging order.

Could I Lose My Home?

It is unlikely that you would lose your home – there are several steps that have to be taken first.

Unsecured debts are not secured against an asset, but if you fall seriously behind with your payments, Moorcroft could apply to the court to have your debt secured against your home.

This is done with a Charging Order but only if you have a County Court Judgement against you as well.

Can I Stop Moorcroft From Contacting Me?

You won’t be able to stop all contact from Moorcroft, as some letters may be legally required to be sent to you. However, you can express your contact preferences, such as dealing with your debt in writing, instead of receiving phone calls.

I Can’t Afford To Pay Moorcroft

If you can’t afford to pay, you need to tell Moorcroft. You may be able to come up with a realistic payment plan and timescale with them, or you may need to enlist the help of an external debt adviser.

Don’t commit to a plan you can’t afford – this could cause you more problems in the long-run. You want to avoid putting yourself in further financial hardship.

This Isn’t My Only Debt

You may owe money to more than one creditor, and it can feel as though your drowning in debt. If you are struggling to cope, you could seek professional advice from a debt specialist like us at

How Can Help Me?

There are a number of different ways to help alleviate your debt problems. You can contact to explore the various options available to you. We can listen to your circumstances and discuss debt management solutions, such as:

  • Debt Management Plan – an informal agreement with your creditors to make affordable monthly repayments.
  • Debt Consolidation Loan – to clear all your current debt and replace it with one single, affordable monthly repayment instead.
  • Minimal Asset Process (MAP) – if eligible, you might be able to get your debt written off.
  • Scottish Trust Deed – repay affordable amounts over a fixed period (usually 4 years) then have the rest of your debt written off.
  • Debt Arrangement Scheme – helps you repay at an affordable rate.
  • IVA – a form of debt repayment plan for people with unmanageable levels of debt.
  • Bankruptcy – bankruptcy (called sequestration in Scotland) could help clear your debts, but has serious consequences and impact on your credit file.

Making A Complaint

If you feel Moorcroft Debt Recovery have treated you badly, you can make a complaint to them via the following channels:

Phone: 0330 123 9765

Email: [email protected]

Post: Compliance Department, Moorcroft Group plc, PO Box 17, Stockport, SK1 4AJ

If you are not satisfied with the outcome of your initial complaint to Moorcroft, you can refer your complaint to the FCA or CSA.


The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

[email protected]

0300 1239 123


Credit Services Association Ltd, 2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle Upon Tyne, NE13 9BA

[email protected]

0191 2170 775


 I have a disability – can I request communication in another format?

Yes. Moorcroft can provide communication in Braille or large font, or you can request communication by phone. You can also use the Next Generation Text Relay Service if you have a hearing impairment.

 Will my credit file be affected by my unpaid debt?

Yes, lenders will be able to see your credit history if they check your credit file. It will have a negative impact on your credit score if you have a poor repayment history. As you make repayments on your account, the Credit Reference Agencies (and your credit file) will be updated accordingly.

 I don’t think I owe the debt – what should I do?

You should contact Moorcroft to discuss your account. You can also check your own credit file with a credit reference agency to see any outstanding debts.

 I’ve had a letter from Moorcroft for someone who no longer lives here – will I be affected?

No, if you’ve received a letter at your address for someone who no longer lives there, your credit file will not be affected – credit files are attached to individuals, rather than their addresses.

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