7 Factors to Consider When Choosing Appliance Repair Services
Photo by Glenn Hansen
Appliance breakdowns are, unfortunately, very common. There are many problems that can go wrong with appliances in the kitchen and elsewhere in the house and, when that happens, you’re likely going to need some help.
Is the oven not heating up? Dryer not drying clothes? You’re going to want a reputable professional.
If you’re looking into appliance repair services, you might be a bit nervous about trusting them with such an expensive item.
Here’s how to pick the best repair service, and hand your appliance over to someone who will deliver the best solution possible!
1. Online Customer Reviews
76% of people say they look at reviews as much as they trust personal recommendations. If you’re not in that percentage, you should be!
Reviews are a collection of unbiased opinions. At a glance, you can see if a company has five stars or two, which makes the world of difference to the opinion of their services.
It’s also a good idea to look specifically at the one-star reviews, as you’ll be able to see what the problems were and if the review might be unreasonable.
The more reviews an appliance repair service has, the better. If a company only has a few reviews, you won’t be able to get a good idea of their experience and quality.
2. Their Experience
It’s always good to ask about a company’s appliance repair experience.
This should be looked at in addition to the reviews. For example, if a company is pretty new without much experience but has a wealth of good reviews, this is likely better than a company that’s been in business for twenty years but only has two stars!
Don’t feel awkward asking questions if you can’t find the answers you need online.
Any company that wants to do a good job will be happy to answer any inquiries and concerns you might have.
3. The Specific Product and Problem
Some appliance repair services might have great experience with some appliances and not with others, so it’s always good to talk to them about the specific appliance and problem you might have and the various types of appliances.
The best thing you can do is be upfront about the product and the problem you’re having, because the company will be able to give you an informed answer about what they can do for you.
4. The Fees
Comparing repair fees is important in the world of repairing appliances. The difference can be hundreds of dollars between companies.
However, although instinct might tell you to go with the cheapest, this shouldn’t always be the case. Some quotes might be cheaper because the company doesn’t get much business or does a subpar job, whereas other fees might be a little higher because the company is thorough and reputable.
When comparing repair fees, they should be taken into account alongside the reviews and your conversation with the company. You don’t have to go with the most expensive, but it might not be the best idea to go with the cheapest either.
5. How Long It Will Take
The time needed to fix your appliance is also very important to take into account. After all, how long can you go without a fridge? The time is probably less than you can go without a washer or dryer, since there are services you can use for that.
Consider a realistic timeline for how long you can last and compare that to what timelines you’re being given by companies.
Of course, you might have to adjust your own timeline if no one can fix it as fast as you need, so it’s important to be flexible.
6. The Customer Service
You want to feel safe and comfortable when handing your appliance over, so make sure the customer service face of the company is one you feel good about!
If a company seems irritated by your questions or doesn’t want to say much about their own experience, it can be a red flag. If they’re gruff or seem to blame you for the problem, or the quote and timeline drastically change, it could mean you shouldn’t go with that company.
Companies should be straightforward with you and understanding of the problem that you’re facing.
7. Repair or Replace?
The last thing you should look for is honesty.
If one company is telling you this can’t be fixed and another says it can, do your research and ask around. There are, sadly, times when an appliance is completely broken and simply needs to be replaced.
If a repair service knows this, they shouldn’t take your money and attempt to work on something that they know can’t be fixed.
Make sure you ask what happens if they take the appliance and then decide it can’t be fixed.
There Are Plenty of Appliance Repair Services — Pick the Right One!
There are a lot of appliance repair services, which means plenty of places to choose from! Although this is great in many ways, it can make landing on a decision difficult.
Make sure to do your research, ask lots of questions, and be thorough and specific when describing the appliance and problem. You’ll then be able to use all the information you get to make the right decision.
For trustworthy appliance repairs in Sydney and the surrounding suburbs, contact us today.