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Role of Effective-Communication in Offshore Engagement  by: John Parker Proliferation of Virtual world has minimized the gap among businesses in the Global village. But, the appealing factor of virtual development that is implemented in Offshore Model of “High quality, low cost endeavor” is often wrapped up with the complexity of being able to understand the other side. A weak Communication between the Offshore Client and the Vendor can lead to problems such as Productivity Loss Mismatch of deliverables and expectations Loss of valuable time Redundancy of tasks There is more to communication than merely conveying the content. Besides the semantics, which is the key to being at the same wavelength, Attitude and Diction with which the information is shared are equally important. Software development outsourcing is the main field which mainly depends on the communication. Apart from the problems that arise from differences in culture, language and time zone, the communication could be fudged if there are multiple people communicating from the offshore vendor side to the client. Such ambiguities can be alleviated by implementing appropriate Strategies for communication, as mentioned below: A. Using Communication Tools: Email Instant Messenger Phone calls VOIP Extranets Web Meetings Virtual Office Cabinets Ticket Management System Customized communication applications B. Guidelines, Practices and Discipline The two shores should communicate by following certain guidelines and practices Design the Discussion Document that takes into account the perspective from the both the offshore client and the vendor. The Document should outline the following: Tasks Roles assigned for the tasks Mode of communication between the client and the vendor Mode of intra-communication between the Software Teams and the Business Teams How to tackle or mitigate any unexpected Issues or Risks Status Reports [Daily, Weekly] To avoid any communication gap, the correspondence should take place with discipline according to the defined schedule. Risk of information loss is eliminated if both the client and the offshore vendor delegate their tasks through the Project Managers from either side, which enables smooth information relay among the client and the vendor employees. C. Techniques Clarity of goals before any meeting or phone conversation Concise to-the-point discussion Documents with bullets and points Send summary of discussion Though E-Business communication tools such as e-mail, tele-conferencing, fax, chat, video–conferencing all serve as a conduit to effective and efficient means of information transfer, their usage can be more productive if used with a planned approach. An effective communication does not end with a healthy initiation, but is sustained keeping the momentum by maintaining agile response loop. Hence, a proactive approach from both the client and the Offshore Vendor is mandatory to further the business goals. Source: http://www.hytechpro.com/role_of_effective_communicatins_in_offshore_engagement.html About The Author John Parker This article is powered by A-1 Technology, an offshore outsourcing company. sec@a1internetdesign.com This article was posted on April 25, 2005   View More Videos from the "Computers and Internet" category: Using Google Trends to Make a Hollywood Blockbuster Iain Blaine on the History of Comcast's thePlatform An Overview of Torrents Overview of Google Wave - #10 - Muting, Archiving and Managing Your Waves   Read More Articles from the "Computers and Internet" Category: Do The Media Spread Computer Viruses? by Joel Walsh IT Marketing: Benefits Focused Sales Letter by Joshua Feinberg Screen Press Printing: Looking At The Process by Marlon D. Ludovice Microsoft RMS Integration & customization – overview for Consultant by Andrew Karasev SQL Server - The Most Powerful Database Administration Tool by Shannon Margolis Open Source Technology, a Must For Your Small Business And Links To Get You Started by Paul Williams Protect Your Valuable Blog From A Sudden Traffic Surge by Maggie Wallace Data Conversion Services, Beneficial Term for Outsourcing by Bobby Smith The Other Side Of Printing by Florie Lyn Masarate Microsoft CRM Programming Secrets – tips for developer by Andrew Karasev << Back to "Computers And Internet" Index

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