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I Want My Money Back  by: Denise O'Berry No matter what you do, there will come a time when a customer will ask for a refund for some reason or another. Do you give it to them? That depends. If you have an unconditional money back guarantee, there's no question. Refund the money -- no questions asked. What if you have no stated guarantee? What would you do? How would you proceed? Your best course of action will normally be to go ahead and negotiate a refund. Perhaps it won't be a full refund, but one that both you and your customer feel comfortable with. The time and effort you would invest to argue over it is most often not worth it. Consider this: Determine how much one hour of your time is worth. Determine how many hours you've spent dealing with this person. Do the math. Compare your total with the price the customer paid. Is it worth it? You'll spend tons more "money" in your wasted time and effort. Neither of you will walk away happy. And don't forget that unhappy customers are the most vocal about the treatment they received. Listen carefully to the feedback the customer provides you and chalk it up to a business lesson. About The Author Denise O'Berry helps small business owners identify and execute the steps necessary to grow their business. Find out more at http://www.targetreferrals.com denise@whatspossible.com This article was posted on June 10, 2004   View More Videos from the "Business and Finance" category: Small Business Stories - Beau Ties How Asset Managers Are Coping (Morningstar) Analyzing Madoff's Scam How to Bid on Timeshare Auctions - Part 4   Read More Articles from the "Business and Finance" Category: The Fighter Pilot Approach to Entrepreneurism by Makenzie Kelly The Lapel Pin: The Real Story by David Fordly Business Start Ups... Let's Play Ball by Sue and Chuck DeFiore Is It Time To Pass On Your Wisdom? Are You Ready To Be A Mentor? by Adam Coole Interest Only Home Loan – Is It Right For You? by Carrie Reeder Landlords: What You Need to Do Differently to Rent to a Section 8 Tenant by Chris Wechner Secret Shopper Business by BB Lee Find the best Mortgage Rate for you by Kent Clarke Income Tax Deductions and Faster Mortgage Payments by Alfred Fraser Get Debt Under Control With A Credit Counselor by William Hauselberg << Back to "Business And Finance" Index

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