SEARCH SITE MENU Submit An Article Bulk Article Submission Search Syndicate Articles Privacy Policy Terms of Use Link To Us Contact Us Site Map Home CATEGORIES Auto & Trucks Business & Finance Computers & Internet Education Environment and Going Green Family Food & Drink Gadgets and Gizmos Health Hobbies Home Improvement Humor Kids & Teens Legal Marketing Men Music and Movies Online Business Parenting Pets and Animals Politics and Government Recreation & Sports Relationships Religion and Faith Self Improvement Site Promotion Travel & Leisure Web Development Women Writing Keyword Search Article Title Author's Name

Got Voice Mail?  by: Lydia Ramsey "There's not anybody who really cares about using voice messaging the way I envisioned it." According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system would be used to confuse and frustrate business callers. He didn't foresee how many ways businesses could devise to misuse his system. When asked what aggravates them most about modern phone communication the majority of people will say that it is voice mail. Pressed for details, they explain that it is the automated answering process that companies use to screen and direct calls that bugs them, not the basic messaging-taking function. Companies are spending large sums of money to antagonize their customers and it only seems to get worse. When a person needs help with a problem and can't reach another human, the situation deteriorates rapidly. Using the numbers on your touch tone pad is fine when you want to verify your bank balance, pay a bill or have a dry newspaper delivered About The Author Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS. She has been quoted or featured in The New York Times, Entrepreneur, Inc., Real Simple and Woman's Day. For information about her programs, products and services, e-mail her at lydia@mannersthatsell.com or visit http://www.mannersthatsell.com. This article was posted on March 27, 2006   View More Videos from the "Business and Finance" category: What BP Stock's Collapse Can Teach You Signs of Improvement for Housing Market MoneyWatch News 09/23/2010 A Guide to Recession Entrepreneurship Retirement Planning Tips for Women   Read More Articles from the "Business and Finance" Category: 6 Danger Signs You May Be Headed toward 'Sales Management' Micro-Management by Jeff Hardesty Debt Consolidation Loans: Abate Your Fiscal Problems by Gregg Hall Indian Footwear Market Forecast to 2012 by RNCOS E-Services Pvt. Ltd. Permeate Needs with Personal Unsecured Loans by Simon Peyton Workplace Fitness: A Gym Full Of Useful Advice For Continual Learning by Eileen McDargh, CSP, CPAE A Sales Lesson From Mt. Everest by Jim Meisenheimer Get the Best Deal, Get Unsecured Personal Loans Online by Gary Growbowski Live A Debt Free Life by Nancy Smith Getting A Co-Signer For A Bad Credit Car Loan? by Devora Witts What Is Online Banking And How You Can Benefit From It by Joseph Kenny << Back to "Business And Finance" Index

Disclaimer: The information presented and opinions expressed herein are those of the authors
and do not necessarily represent the views of ArticleCity.com and/or its partners.